Last updated: 2025

At Auburn & Ash, your privacy matters to us. This policy explains how we collect, use, and protect your personal information in line with the New Zealand Privacy Act 2020.

Information We Collect

We collect personal information that helps us provide a warm, seamless experience, including:

• Your name, contact details, and booking information when you schedule an appointment through our online booking system (Timely).

• Website usage data, such as pages visited, time on site, and general visitor numbers, via Google Analytics to help us understand how our website is used and how we can improve it.

All information is collected fairly and with your consent.

How We Use Your Information

We use your personal information to:

• Confirm, manage, and communicate about your appointments.

• Respond to your enquiries and provide salon updates (if you’ve opted in).

• Improve our website and services through anonymous analytics.

We will never sell or rent your personal information, and we only share it with trusted providers where necessary to deliver our services.

Third-Party Services

We use the following trusted third-party services to help us operate safely and efficiently:

• Timely — for secure online booking and appointment management. Read their Privacy Policy here.

• Google Analytics — to collect anonymous data about website traffic and user behaviour. Learn more or opt out here.

These providers may store data outside New Zealand; however, they are required to protect it to standards consistent with New Zealand law.

Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Access to your data is limited to authorised team members only, and all third-party platforms we use are password-protected and encrypted where possible.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Request corrections to ensure it’s accurate and up to date.

To exercise these rights, please contact us using the details below.

Changes to This Policy

From time to time, we may update this policy to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.

Contact Us

If you have any questions about how your information is handled, please contact:

Auburn & Ash Hair
19 Violet Way, Lower Shotover, Queenstown, Otago, 9304
amysmithcreative@gmail.com